Refund, Cancellation & Digital Delivery Policy

1. Digital Delivery

eLearn Egypt provides digital educational services and content. After successful payment and confirmation under the platform’s payment and access rules, access to the purchased digital content or service is provided electronically through the user’s eLearn account.

A payment attempt may fail, remain pending, or require additional processing. Access is provided only after the platform confirms that the applicable payment and access requirements have been satisfied.

2. No Physical Shipping

No physical product is shipped. Physical shipping times, shipping fees, shipping addresses, and shipping carriers therefore do not apply to purchases covered by this Policy.

3. Refunds

Refund eligibility, where applicable, is handled according to the circumstances of the purchase, the platform policy applicable at the time, payment-provider limitations, and applicable law. The platform does not operate a universal automatic refund rule. Course expiration does not by itself create an automatic refund.

To request review of a refund, contact Support through the official Contact page and provide enough transaction information to identify the purchase. Support will review the request under the Terms & Conditions and the rules above. Submitting a request does not guarantee that a refund will be approved.

4. Cancellation

Digital purchases are fulfilled electronically, so there is no physical order or shipment to cancel. If you want to request cancellation of a digital purchase, contact Support promptly. A cancellation request does not automatically cancel access or create an automatic refund; it is reviewed under the refund rules above, the Terms & Conditions, payment-provider limitations, and applicable law.

5. Exchanges

Traditional physical-product exchanges do not apply because eLearn Egypt provides digital educational services and content. The platform does not promise an automatic exchange of one Course or digital service for another. If you believe you purchased the wrong item, contact Support so the circumstances can be reviewed under this Policy and the Terms & Conditions.

6. Payment Problems

If you see a duplicate charge, were charged but did not receive access, or believe the payment status is incorrect, contact Support so the transaction can be investigated. Please provide the account email, transaction reference if available, payment date, amount, and a brief description of the issue. An investigation does not by itself promise an automatic refund; the outcome remains subject to the Terms & Conditions, payment-provider limitations, and applicable law.