Delete your eLearn Egypt account

How account deletion works

1. Enter the email address registered to your eLearn Egypt account.
2. Open the verification link sent to that registered email address.
3. Confirm the request. We will evaluate it and safely delete or anonymize eligible data.

Data normally deleted or anonymized

We normally disable your login and remove or anonymize contact details, profile details, guardian details, reusable payout destinations, reviews, lesson progress, assessment attempts, and answers where they do not need to be retained.

Data that may be retained

Some records may be retained for the period required by applicable accounting, financial transaction, tax, legal, fraud-prevention, security, audit, or dispute-resolution obligations.

Retained records may include invoices, payment and refund records, immutable financial ledger entries, wallet and payout history, storage and Enrollment Code purchases, enrollments needed to explain transactions or access, Teacher Courses needed by enrolled Students, support or dispute history, and related audit records.

The project does not currently define one fixed retention period for every category. Retained records are not treated as deleted.